Documentation Index
Fetch the complete documentation index at: https://docs.lightwork.co/llms.txt
Use this file to discover all available pages before exploring further.
Resident desk
- You can now report a lockout directly through the resident desk — it will no longer incorrectly route to maintenance or raise an unnecessary work order.
- Fixed an issue where the AI occasionally failed to trigger escalation at the end of a sales conversation even when all details had been provided.
- Fixed a bug where the AI’s final message in an unverified conversation could stall between two possible actions, causing no reply to be sent.
- Fixed an issue where messages containing quoted replies were being misread by the AI, causing it to respond to the wrong content.
- Improved conversation language in prospecting flows — greetings now feel more natural and em-dashes have been removed from Felicity’s responses.
- Fixed a bug where initial extraction in the unverified lettings flow did not check all enquiry categories, causing some details to be missed.
- Fixed remaining classification errors in maintenance conversations where certain issues (e.g. bathroom ceiling paint peeling) were being assigned the wrong category.
Prospects
- Fixed a bug where lettings prospect details collected during screening were not being stored, and escalation to the property manager was not firing.
- Fixed a bug in the sales flow where escalation appeared in the UI but no notification email was sent to the property manager.
- Fixed an issue where the prospect detail page was crashing for multiple users across several agencies.
- Fixed an issue where prospect chase follow-up messages had stopped sending — prospects who had not responded were no longer receiving any follow-up.
- Improved the screening flow so Felicity stops repeating the same question after two attempts rather than three, making conversations feel less repetitive.
- Felicity will now only ask you to clarify a co-applicant’s answer when there is genuine ambiguity, rather than on every joint response.
- Felicity no longer confirms every answer back to the prospect — confirmation is now reserved for genuinely ambiguous responses.
- Screening fields including move-in date, employment status, and adverse credit details are now stored as structured values rather than free text, making data more consistent and usable.
- The household occupancy question now captures adults and children separately so you have the breakdown needed for referencing and affordability checks.
- Updated the prospect detail page to display the new move-in date categories and additional screening fields introduced in the latest AI changes.
Maintenance
- Fixed an issue where verified users were not receiving any AI replies across resident desk, maintenance, and compliance conversations.
Compliance
- Batched compliance workflows now display a default label of “[Month Year] — [Contractor Name]” in the inbox, with an option to rename the batch to something more specific.
- You can now see all documents linked to a compliance workflow in an expandable view within the workflow detail panel.
- Compliance workflows now reference the correct certificate type dynamically, so the module works correctly across gas safety, EICR, EPC, and other certificate types — not just gas safety.
- When a property uses a collect-keys access arrangement, Felicity will now confirm the visit date directly with the tenant rather than waiting for them to arrange access.
- Access arrangement options are now standardised, improving the reliability of scheduling conversations with tenants and contractors.
- Fixed a bug where compliance workflow status was not advancing correctly after a recent update, even when the AI returned the correct state.
- Fixed an issue where compliance renewals were blocked by a sync guard, preventing new workflows from being created for PMS-linked properties.
- Fixed an issue where work orders were not being created in Alto or MRI when a compliance flow was triggered.
- Fixed a bug where the contractor’s company name was not displaying in the compliance workflow sidebar.
- Fixed an issue where tenant scheduling could stall when a rejection had occurred, due to the system not accounting for the number of rejections correctly.
- Improved how large certificate files are handled — files over a set size threshold will prompt for property confirmation, and processing focuses on the most relevant pages.
- Certificates received via the OCR agent are now automatically saved as compliance documents and linked to the correct work orders, removing the need for manual data entry.
PMS
- Alto: Fixed issues with prospect contact creation on the incoming prospects endpoint.
- Alto: Fixed issues with work order creation on the work orders endpoint.
- Alto: Fixed issues with document creation on the documents endpoint.
- MRI: Fixed issues with prospect contact creation on the incoming prospects endpoint.
- MRI: Fixed issues with work order creation on the work orders endpoint.
- MRI: Fixed issues with document creation on the documents endpoint.
- LightWork now synchronises a wider range of certificate renewals across all connected PMS providers, including Legionella, EICR, and EPC documents.
Platform
- You can now filter conversations by AI handled or needs attention across maintenance, resident desk, and prospects — results are fetched from the server in real time.
- You can now add internal notes directly on prospect conversations.
- The take over / enable AI toggle is now available in the chat header across maintenance, resident desk, and prospects, replacing the previous placeholder buttons.
- The chat detail panel now shows the full set of information — assigned user, internal notes, media, and mark as complete — using the refreshed design.
- Improved page load times significantly across all dashboard listing pages following performance issues introduced by a recent data migration.
- Fixed a crash affecting users with browser translation enabled when navigating between conversations in the prospects view.
- Fixed a bug where the wrong property address was used in viewing confirmation emails when the property could not be matched precisely.
- Fixed a bug where the workflows API was returning a 500 error across all offices in production and staging.
- Fixed an issue where the “Others” inbox tab was not listing all filtered messages correctly.
- Fixed a bug where phone number OTP verification was failing during signup, leaving users unable to complete registration.
- Fixed a bug where units could not be viewed from the property details page even though they were accessible from the units page directly.
- Fixed an issue where prospect properties were not scoped to the current office, which could cause properties from other offices to appear in the prospects view.
- Table pages for maintenance, resident desk, lettings, and sales have been redesigned to match the new UI, with sort and filter controls now available.
- Settings have been redesigned with a vertical navigation layout and consistent card styling to match the updated product design.