Documentation Index
Fetch the complete documentation index at: https://docs.lightwork.co/llms.txt
Use this file to discover all available pages before exploring further.
In one minute
- We turn resident conversations into completed work.
- Built for lettings and property management teams in the UK.
- Four core modules: Resident Desk, Prospects, Maintenance, and Compliance - all on email and WhatsApp.
What LightWork AI is
LightWork AI is an operational service that uses conversational technology to do the repetitive parts of your job. It reads incoming emails and WhatsApps, understands what the resident needs, asks the right follow‑ups, takes the next action, and keeps a clear record. Your team stays in control and only handles exceptions or approvals. Outcome: faster responses, fewer missed messages, cleaner cases, and more time for the work that needs judgement.Meet Felicity
Felicity is your operational assistant. She follows your policies, writes clearly, and never loses a thread. She greets residents, verifies details, collects evidence, chases third parties, updates your systems, and keeps everyone informed. If something is unusual or sensitive, she escalates with the context already captured and suggested next steps.How it works
- Capture: inbound email and WhatsApp are centralised.
- Understand: intent and resident details are identified.
- Progress: information is gathered once and workflows are executed against your rules.
- Inform: residents and stakeholders receive clear updates.
- Escalate: edge cases go to your team with a tidy summary.
What you get today
Resident Desk handles frontline resident contact on email and WhatsApp:- Instant acknowledgement and triage 24/7.
- Answers to common questions and guidance to self-serve where appropriate.
- Case creation with history, attachments, and next steps.
- Smart chasing and reminders so tasks actually complete.
- Clean escalation to a human when judgement is required.
- Automated screening against your criteria.
- Viewing scheduling with reminders and outcome tracking.
- Coordinated communication with tenants, landlords, and letting managers.
- Structured issue intake with category-specific questions.
- Contractor assignment and appointment scheduling.
- Visit tracking, outcome recording, and tenant confirmation.
- Automatic expiry detection from your PMS.
- Batched contractor outreach and tenant coordination.
- Certificate collection and review workflow.
- Portfolio-wide renewals dashboard.
Why teams choose LightWork
- Always on: residents receive a helpful response at any hour.
- Lower effort: fewer back‑and‑forths and manual chases.
- Single source of truth: every action and message is recorded.
- Human‑in‑the‑loop by design: you approve what matters.
- Safe rollout: begin with limited actions, expand in stages.
What success looks like
- Faster first response and complete resolution.
- Fewer missed messages and fewer repeat contacts.
- More capacity without extra headcount.
- Better resident experience with consistent answers.