# LightWork AI

## Docs

- [27 February - 6 March 2026](https://docs.lightwork.co/changelog/2026-03-06.md): Product updates for the week of 27 February - 6 March 2026.
- [6 March - 13 March 2026](https://docs.lightwork.co/changelog/2026-03-13.md): Product updates for the week of 6 March - 13 March 2026.
- [13 March - 20 March 2026](https://docs.lightwork.co/changelog/2026-03-20.md): Product updates for the week of 13 March - 20 March 2026.
- [20 March - 27 March 2026](https://docs.lightwork.co/changelog/2026-03-27.md): Product updates for the week of 20 March - 27 March 2026.
- [28 March - 4 April 2026](https://docs.lightwork.co/changelog/2026-04-04.md): Product updates for the week of 28 March - 4 April 2026.
- [3 April - 10 April 2026](https://docs.lightwork.co/changelog/2026-04-10.md): Product updates for the week of 3 April - 10 April 2026.
- [10 April - 17 April 2026](https://docs.lightwork.co/changelog/2026-04-17.md): Product updates for the week of 10 April - 17 April 2026.
- [17 April - 24 April 2026](https://docs.lightwork.co/changelog/2026-04-24.md): Product updates for the week of 17 April - 24 April 2026.
- [24 April - 1 May 2026](https://docs.lightwork.co/changelog/2026-05-01.md): Product updates for the week of 24 April - 1 May 2026.
- [Changelog](https://docs.lightwork.co/changelog/index.md): Weekly updates on what's new in LightWork.
- [Compliance overview](https://docs.lightwork.co/compliance/overview.md): How LightWork automates compliance certificate renewals.
- [Onboarding guide](https://docs.lightwork.co/getting-started/onboarding.md): Get your team live on LightWork.
- [Quick tour](https://docs.lightwork.co/getting-started/quick-tour.md): A 5-minute walkthrough of the LightWork dashboard.
- [Introduction](https://docs.lightwork.co/index.md): Run resident operations without the busywork.
- [Completion](https://docs.lightwork.co/maintenance/completion.md): How visits are tracked, outcomes recorded, and issues closed.
- [Reporting issues](https://docs.lightwork.co/maintenance/issues.md): How tenants report maintenance issues and what Felicity collects.
- [Maintenance overview](https://docs.lightwork.co/maintenance/overview.md): How LightWork manages maintenance issues from report to resolution.
- [Scheduling](https://docs.lightwork.co/maintenance/scheduling.md): How contractors are engaged and appointments are coordinated.
- [Admin requests](https://docs.lightwork.co/platform/admin-requests.md): Features that require LightWork team configuration.
- [Channels](https://docs.lightwork.co/platform/channels.md): Set up and manage email and WhatsApp communication channels.
- [CRM](https://docs.lightwork.co/platform/crm.md): Managing tenants, landlords, contractors, and prospects.
- [How Felicity works](https://docs.lightwork.co/platform/how-felicity-works.md): How the AI agent processes messages, makes decisions, and manages conversations.
- [Integrations](https://docs.lightwork.co/platform/integrations.md): Connecting LightWork with your property management system.
- [Knowledge base](https://docs.lightwork.co/platform/knowledge-base.md): Add, organise, and manage information for Felicity and your team.
- [Properties](https://docs.lightwork.co/platform/properties.md): Managing your property portfolio and units in LightWork.
- [Settings](https://docs.lightwork.co/platform/settings.md): Manage your account, organisation, and notification preferences.
- [Team and permissions](https://docs.lightwork.co/platform/team-permissions.md): Managing team members, roles, and task routing.
- [Prospects overview](https://docs.lightwork.co/prospects/overview.md): How LightWork handles prospective tenant screening and viewing coordination.
- [Screening](https://docs.lightwork.co/prospects/screening.md): How Felicity qualifies prospective tenants against your criteria.
- [Viewings](https://docs.lightwork.co/prospects/viewings.md): How Felicity schedules viewings, sends reminders, and records outcomes.
- [Escalations](https://docs.lightwork.co/resident-desk/escalations.md): When and why Felicity escalates, and what to do when she does.
- [Using the inbox](https://docs.lightwork.co/resident-desk/inbox.md): How to read, filter, and manage conversations in your LightWork inbox.
- [Resident Desk overview](https://docs.lightwork.co/resident-desk/overview.md): How Felicity handles resident enquiries on email and WhatsApp.
- [Contact](https://docs.lightwork.co/support/contact.md): How to reach the LightWork team for support and onboarding help.
- [FAQ](https://docs.lightwork.co/support/faq.md): Common questions about using LightWork.
- [Troubleshooting](https://docs.lightwork.co/support/troubleshooting.md): Solutions for common issues with channels, messages, and account access.