20 March - 27 March 2026

Resident desk

Fixed a critical bug where enquiry emails were extracting the prospect’s home address instead of the property they were enquiring about, causing incorrect property matching.
Improved the conversational flow so Felicity moves directly to the next question rather than repeating answers back, making interactions feel more natural.
Improved message handling so enquiries that don’t match an active workflow are routed to the Other inbox rather than receiving an inappropriate AI response.

Fixed a bug where inbound tenant messages in maintenance conversations were not appearing in the chat view in real time, despite the sidebar updating correctly.

You can now see a badge count on the Other inbox tab showing the number of unreviewed items, making it easier to spot messages that need your attention.
Improved spam detection in the Other inbox so that phishing and unsolicited marketing emails are separated from legitimate messages that simply don’t match an active module.
Fixed a bug where messages routed to a disabled or unrecognised workflow were silently dropped, with no reply sent and no routing to the Other inbox.

You can now control each team member’s access at the feature level — setting them as Manager, User, or No access for Resident Desk, Maintenance, Compliance, and Prospects independently.
You can now assign permissions when inviting a new member, with Admins receiving full access and Members receiving configurable per-feature access.
You can now edit an existing member’s permissions and feature access directly from the team management page.
Fixed a critical bug where users with no feature access landed on a blank page after logging in; they are now redirected to a safe fallback page.
Fixed a bug where navigating to a blocked feature route could redirect to another blocked route, leaving the user on a blank page.
Fixed several issues in the invite member dialog, including a raw validation error shown for the office field, missing email format validation, and a dropdown warning when selecting an office.
Fixed an issue where contractor assignment buttons in maintenance were incorrectly hidden for users without compliance access.
Fixed an issue where the Contractors and Prospects tabs on the contacts page were visible to users who did not have permission to view them.

Fixed a bug where a tenant could receive dozens of identical clarification emails due to an unlimited classification retry loop with no cap on attempts.
Fixed a bug where messages sent to a no-reply address (such as automated Goodlord notifications) were receiving AI replies instead of being filtered out.
Fixed a bug where the five messages sent to AI analysis endpoints were the oldest in a conversation rather than the most recent, causing valid follow-up messages to be incorrectly rejected.
Fixed a bug where property matching in sales prospects failed to assign properties even when all three matching levels passed correctly.
Fixed a bug where inactive properties were being fetched during data sync instead of active ones.
Fixed a bug where a contact could be created as a prospect from an agency’s own internal forwarded emails, inflating prospect counts and triggering AI replies to internal messages.
Improved reliability of AI calls by adding automatic retries for intermittent connection errors on guardrail, scope-check, and classifier requests.

Improved the consistency and layout of tables and page containers in preparation for the upcoming interface redesign.
Cleaned up the navigation sidebar by removing placeholder “coming soon” items and restoring the Admin and Superadmin navigation groups.