Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.lightwork.co/llms.txt

Use this file to discover all available pages before exploring further.

​
In one minute

LightWork integrates with property management systems (PMS) to sync property data, tenant records, and work orders. This keeps your systems aligned without manual data entry.

​
Supported systems

PMSStatusWhat syncs
MRI SoftwareLiveProperties, units, tenants, landlords, work orders, certificates
AltoLiveProperties, units, tenants, landlords, work orders, certificates
ReapitPlannedDetails to be confirmed
If your PMS is not listed above, contact your LightWork onboarding lead to discuss integration options.

​
What syncs

When a PMS integration is active, the following data is synchronised:

​
From your PMS to LightWork

  • Properties and units - your portfolio structure is kept up to date automatically.
  • Tenant records - current tenant details and tenancy assignments.
  • Landlord records - property owner details.
  • Contractor records - tradespeople linked to your account (where supported).

​
From LightWork to your PMS

  • Work orders - maintenance work orders created in LightWork are synced back to your PMS.
  • Case updates - status changes and completion records.

​
Setting up an integration

PMS integrations are set up by the LightWork team in coordination with your PMS provider. The process is:
  1. Contact your onboarding lead - let us know which PMS you use and what data you want to sync.
  2. Credentials and access - provide the necessary API credentials or access for your PMS.
  3. Configuration - our team configures the integration and runs an initial data sync.
  4. Verification - review the synced data in LightWork to confirm accuracy.
  5. Go live - ongoing sync runs automatically.

​
Manual data management

If you do not have a PMS integration (or prefer manual management), you can manage all data directly in LightWork:
  • Add properties and units in the Properties section.
  • Add contacts in the CRM.
  • Create and manage work orders from the Maintenance module.

​
Requesting a new integration

If you use a PMS that is not currently supported, contact support@lightwork.co with details of your system. We prioritise integrations based on client demand.