| Job categories and subcategories | Adding, removing, or modifying maintenance issue categories and their subcategories. These determine how Felicity classifies and triages maintenance issues. |
| Compliance check types | Configuring which certificate types are tracked (e.g. Gas Safety, EICR, EPC) and their renewal frequencies. |
| Billing and subscription | Changes to your billing plan, invoicing details, or subscription tier. |
| PMS integration setup | Connecting or reconfiguring a property management system integration. |
| System-level property configuration | Changes to portfolio-wide property settings that affect how LightWork operates across your account. |
| Custom workflow adjustments | Modifications to Felicity’s default workflow behaviour for your organisation. |
