Documentation Index
Fetch the complete documentation index at: https://docs.lightwork.co/llms.txt
Use this file to discover all available pages before exploring further.
In one minute
Some platform features can only be changed by the LightWork team (super admin level). This page lists what those features are and how to request changes.What requires a LightWork admin request
The following configuration is managed centrally by the LightWork team:| Feature | What can be changed |
|---|---|
| Job categories and subcategories | Adding, removing, or modifying maintenance issue categories and their subcategories. These determine how Felicity classifies and triages maintenance issues. |
| Compliance check types | Configuring which certificate types are tracked (e.g. Gas Safety, EICR, EPC) and their renewal frequencies. |
| Billing and subscription | Changes to your billing plan, invoicing details, or subscription tier. |
| PMS integration setup | Connecting or reconfiguring a property management system integration. |
| System-level property configuration | Changes to portfolio-wide property settings that affect how LightWork operates across your account. |
| Custom workflow adjustments | Modifications to Felicity’s default workflow behaviour for your organisation. |
How to request a change
Email support@lightwork.co with:- Your organisation name.
- What you want changed - be as specific as possible (e.g. “Add a new maintenance category called ‘EV Charging’ with subcategories ‘Charger fault’ and ‘Installation request’”).
- Reason for the change - this helps us understand the context and get it right first time.
Response times
- Standard requests - processed within 2 business days.
- Urgent requests - flag as urgent in your email subject line and we will prioritise accordingly.
Self-service vs admin requests
Most day-to-day operations are self-service in LightWork:| Self-service | Admin request needed |
|---|---|
| Adding knowledge base articles | Changing maintenance categories |
| Inviting team members | Changing compliance check types |
| Managing properties and units | PMS integration setup |
| Configuring permissions and routing | Billing changes |
| Connecting email and WhatsApp channels | Custom workflow adjustments |