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Documentation Index

Fetch the complete documentation index at: https://docs.lightwork.co/llms.txt

Use this file to discover all available pages before exploring further.

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Support

For technical issues, bugs, or questions about using the platform: Include a description of the issue, any relevant screenshots, and the email address or phone number involved.

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Onboarding

For help with initial setup, channel configuration, or getting started: Your onboarding lead can help with:
  • Connecting email and WhatsApp channels.
  • Building your initial knowledge base.
  • Configuring team permissions and routing.
  • Setting up PMS integrations.
  • Training your team on the platform.

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Feature requests

If you have ideas for new features or improvements:
  • Email support@lightwork.co with the subject line “Feature request”.
  • Describe what you would like and why it would be useful for your workflow.
We review all feature requests and prioritise based on client impact.

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Admin requests

For changes that require LightWork team configuration (maintenance categories, compliance check types, billing):
  • See the Admin requests page for the full list and how to request changes.

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Security and data queries

For questions about data protection, security, or compliance: