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In one minute

  • We turn resident conversations into completed work.
  • Built for lettings and property management teams in the UK.
  • Start with Resident Desk on email and WhatsApp, then expand at your pace.

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What LightWork AI is

LightWork AI is an operational service that uses conversational technology to do the repetitive parts of your job. It reads incoming emails and WhatsApps, understands what the resident needs, asks the right follow‑ups, takes the next action, and keeps a clear record. Your team stays in control and only handles exceptions or approvals. Outcome: faster responses, fewer missed messages, cleaner cases, and more time for the work that needs judgement.

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Meet Felicity

Felicity is your operational assistant. She follows your policies, writes clearly, and never loses a thread. She greets residents, verifies details, collects evidence, chases third parties, updates your systems, and keeps everyone informed. If something is unusual or sensitive, she escalates with the context already captured and suggested next steps.

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How it works

  1. Capture: inbound email and WhatsApp are centralised.
  2. Understand: intent and resident details are identified.
  3. Progress: information is gathered once and workflows are executed against your rules.
  4. Inform: residents and stakeholders receive clear updates.
  5. Escalate: edge cases go to your team with a tidy summary.

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What you get today

Resident Desk handles frontline contact on email and WhatsApp:
  • Instant acknowledgement and triage 24/7.
  • Answers to common questions and guidance to self‑serve where appropriate.
  • Case creation with history, attachments, and next steps.
  • Smart chasing and reminders so tasks actually complete.
  • Clean escalation to a human when judgement is required.
Start here. Prove the value. Then extend to renewals, maintenance, and compliance when ready.

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Why teams choose LightWork

  • Always on: residents receive a helpful response at any hour.
  • Lower effort: fewer back‑and‑forths and manual chases.
  • Single source of truth: every action and message is recorded.
  • Human‑in‑the‑loop by design: you approve what matters.
  • Safe rollout: begin with limited actions, expand in stages.

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What success looks like

  • Faster first response and complete resolution.
  • Fewer missed messages and fewer repeat contacts.
  • More capacity without extra headcount.
  • Better resident experience with consistent answers.
We measure these with you and review progress weekly.