> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lightwork.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact

> How to reach the LightWork team for support and onboarding help.

## Support

For technical issues, bugs, or questions about using the platform:

* **Email:** [support@lightwork.co](mailto:support@lightwork.co)
* **Expected response time:** within 1 business day.

Include a description of the issue, any relevant screenshots, and the email address or phone number involved.

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## Onboarding

For help with initial setup, channel configuration, or getting started:

* **Email:** [onboarding@lightwork.co](mailto:onboarding@lightwork.co)

Your onboarding lead can help with:

* Connecting email and WhatsApp channels.
* Building your initial knowledge base.
* Configuring team permissions and routing.
* Setting up PMS integrations.
* Training your team on the platform.

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## Feature requests

If you have ideas for new features or improvements:

* Email [support@lightwork.co](mailto:support@lightwork.co) with the subject line "Feature request".
* Describe what you would like and why it would be useful for your workflow.

We review all feature requests and prioritise based on client impact.

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## Admin requests

For changes that require LightWork team configuration (maintenance categories, compliance check types, billing):

* See the [Admin requests](/platform/admin-requests) page for the full list and how to request changes.

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## Security and data queries

For questions about data protection, security, or compliance:

* Contact your LightWork onboarding lead or email [support@lightwork.co](mailto:support@lightwork.co).