> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lightwork.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Admin requests

> Features that require LightWork team configuration.

## In one minute

Some platform features can only be changed by the LightWork team (super admin level). This page lists what those features are and how to request changes.

***

## What requires a LightWork admin request

The following configuration is managed centrally by the LightWork team:

| Feature                                 | What can be changed                                                                                                                                          |
| --------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Job categories and subcategories**    | Adding, removing, or modifying maintenance issue categories and their subcategories. These determine how Felicity classifies and triages maintenance issues. |
| **Compliance check types**              | Configuring which certificate types are tracked (e.g. Gas Safety, EICR, EPC) and their renewal frequencies.                                                  |
| **Billing and subscription**            | Changes to your billing plan, invoicing details, or subscription tier.                                                                                       |
| **PMS integration setup**               | Connecting or reconfiguring a property management system integration.                                                                                        |
| **System-level property configuration** | Changes to portfolio-wide property settings that affect how LightWork operates across your account.                                                          |
| **Custom workflow adjustments**         | Modifications to Felicity's default workflow behaviour for your organisation.                                                                                |

***

## How to request a change

Email [support@lightwork.co](mailto:support@lightwork.co) with:

* **Your organisation name**.
* **What you want changed** - be as specific as possible (e.g. "Add a new maintenance category called 'EV Charging' with subcategories 'Charger fault' and 'Installation request'").
* **Reason for the change** - this helps us understand the context and get it right first time.

Our team will confirm the change and the expected timeline.

***

## Response times

* **Standard requests** - processed within 2 business days.
* **Urgent requests** - flag as urgent in your email subject line and we will prioritise accordingly.

***

## Self-service vs admin requests

Most day-to-day operations are self-service in LightWork:

| Self-service                           | Admin request needed            |
| -------------------------------------- | ------------------------------- |
| Adding knowledge base articles         | Changing maintenance categories |
| Inviting team members                  | Changing compliance check types |
| Managing properties and units          | PMS integration setup           |
| Configuring permissions and routing    | Billing changes                 |
| Connecting email and WhatsApp channels | Custom workflow adjustments     |